Privacy Policy


What is this Privacy Policy for?

This privacy policy is for this website and served by Diana & George Ltd. and governs the privacy of its users who choose to use it. As we place our customer’s privacy at high priority, our policy is detailed, clear, and legible.

The policy defines different areas where user privacy is concerned, and outlines the obligations & requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information will also be detailed within this policy. Our proactive approach to user privacy aims to ensure the protection of our clients’ personal information. This website complies with all UK and EU laws and requirements for user privacy.

If you have any questions about this privacy policy, you can contact us using the form on this page, or by writing to us at

Who are we?

Diana & George Ltd. is a Limited Company in the UK, based in Battersea. We are a small business that offers various pet products, pet sitting, and grooming services. Our aim is to provide our customers with high quality goods and services, in a way that keeps our furry companions’ tails wagging.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what web pages are accessed and when.

How is this information collected?

We obtain information about you when you use our website or social media. For example, when you contact us about our services or to ask a question, book an appointment through our online booking system, or when you contact us through Facebook or Instagram.

How is your it used?

Most importantly, your personal information will never be used for profit or marketing purposes. We may use your personal information to:

·         receive/reply to an enquiry that you have made;

·         process appointments that you have booked;

·         to carry out our obligations arising from any contracts entered into by you and us;

·         seek your views or comments on the services we provide;

·         publish comment(s) that you have submitted on our social media;

·         send you communications which you have requested and that may be of interest to you. We will not contact you for marketing purposes unless you have given your prior consent. 

We may use non-personal information about you such as IP address, device type or geographical location in order to monitor activity on our website to better understand how and when our site is being used, and to improve overall customer experience. This data is tracked by Squarespace and Google Analytics; for further information, see the Squarespace and Google Analytics privacy policies. We do not match your IP address to any other information that would identify you as a unique individual.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until you request that we delete your information.

Who can access your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. 

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing the service requested by our customer (for example, booking an appointment online). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We can provide information on which services have access to your data in their role as data processor for Diana & George Ltd upon request.


Security safeguards

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with a minimum 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear next to the web address.

Non-sensitive details (eg name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through enquiry forms, registration forms, or email enquiries, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

How you can access your information

If you change email address, or any of the other information we hold is inaccurate or out of date, you can contact us here to request that we update it.

You have the right to ask for a copy of the information that we hold about you. You also have the right to request that we delete the information that we hold about you.

Should you feel the need to make this request, feel free to contact us using the form on this page, or by contacting us on our social media or e-mail.


We use cookies to generate user statistics such as popularity of certain pages on our website, visits from various locations, and other stats that help us better understand our audience. Our website is built on the Squarespace platform. Squarespace may use cookies which are necessary for the proper operation of their system, and to track the usage of this website in order to help us understand how the site is being used – and ultimately provide an improved user experience. You can read the Squarespace privacy policy here.

We also use tracking software provided by Google Analytics to monitor its visitors to better understand how they use it. Google Analytics will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but we do not use Google Analytics to save or collect personal information that can be linked to you as an individual. You can read Google's privacy policy here for further information.

By accepting the Cookie Notification message, you consent to the use of such cookies from Squarespace and Google Analytics. If you choose not to accept the Cookie Notification message, no cookies will be placed on your computer, and this data will not be tracked.

External website links

Although we strive to only include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms sensibly and communicate / engage upon them with caution in regard to their own privacy and personal details. This website, nor its owners, will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Your comment and associated personal data will remain on our social media profiles until such time that we either (a) remove the comment or (b) remove the post. If you wish to have your comment and data removed, you may request that we do so at any time.

Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls .

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Review of this Policy

We keep this Policy under regular review. This policy was last updated in May 2019.